Knowledge Base/Support Topics/Account Activation & Mgmt

How to update credit card and billing information

Nancy Phippins
posted this on June 30, 2011 10:12

To update the credit card and billing information in your TimeTrade account, follow the procedures outlined below:

  • Login to your TimeTrade account
  • From the Admin tab, select the dropdown listing for My Subscription (position/hover your cursor over the admin tab and the dropdown selections will appear)

           admin_my_subscription.PNG

  • Click the Update Billing Information Button as shown below:

          Update_billing_button.PNG

  • The following screen appears.

            update_billing_info_screen.PNG

  • Enter your credit card information and click the Enter & Select button. Proceed with final steps to process the billing information.

If you encounter errors after submitting the information, it may be a result of the following:

    •  Credit card is not valid (expired, incorrect card number, incorrect card holder name, etc).
            --enter the correct credit card number, cardholder name as it appears on credit card, card security code, and valid expiration date.

    •  Credit card is declined or not honored by the credit card company.
           --If the card is declined, you should contact the credit card issuer for additional information as to the reason it is not being accepted.


    •  Address is incorrect.
            --The address must be the billing address associated with the credit card.

    •  Error message occurs indicating 30 character limit has been exceeded in address field.
            --The address field must be 30 characters or less. You can abbreviate the address if necessary; however, not the numbers in the address.