Nancy Phippins
posted this on December 05, 2010 12:47
NOTE: If you are not connected to a personal calendar, follow the procedures as outlined below for canceling if connected to Google.
If your TimeTrade account is connected with Google Calendar, appointments must be canceled from your TimeTrade account. If you cancel the appointment from your Google Calendar, the appointment will not be canceled or removed from your TimeTrade account.
The procedure to cancel an appointment if your TimeTrade account is connected to Google Calendar is as follows:
When finished, click the cancel appointment button.
The appointment cancellation will be processed and the appointment will be canceled from your TimeTrade account and removed from your Google calendar.
If your TimeTrade account is connected to Outlook Calendar, appointments can be canceled from either your Outlook Calendar or from your TimeTrade account as described below:
A cancellation request window will appear offering various options such as copying the invitee on the cancellation notice and offering an option to reschedule the appointment.
When finished, click the cancel appointment button.
The appointment cancellation will be processed and the appointment will be canceled from your TimeTrade account and removed from your Outlook calendar.
If your TimeTrade account is not connected to Outlook Calendar or Google Calendar, appointments must be canceled from your TimeTrade Account. Follow procedures as outlined for canceling when connected to Google Calendar.
Comments latest first
Hi David,
In order for an invitee to cancel an appointment, they would need to register for the Free Edition account, which is an option they can do when they book an appointment. Click here for further details.
Is there an easy way for clients to cancel appointments they booked with the TimeTrade customer?
Hi,
Actually, the procedure for canceling TimeTrade appointments when connected with Google Calendar has always been handled as described in the FAQ listed above. If you would like to make a suggestion for enhancement, please add your posting to the Features Request area of the support forum.
I also see this issue as a step backwords. When will it be corrected?
I used to be able to both cancel appointments from my google calendar as well as reschedule them from my google calendar. The changes would then be reflected in the time trade calendar. When and why did this change. It seems like a real dumbing down of the service.