Knowledge Base/Support Topics/Cancel, reschedule & review appointment details
Can an invitee cancel appointments thru TimeTrade?
Nancy Phippins
posted this on December 05, 2010 12:48
Invitees can manage their appointments if they have their own optional Free Edition account. This is a free account which allows the invitee to manage appointments they have scheduled.
When the invitee schedules an appointment, after submitting their appointment request, they are offered a free TimeTrade account. With the free account, they can view details, cancel or reschedule their appointments.The Free Edition also provides the ability to book up to 5 appointments a month.
They sign-in to their account by going to https://my.timedriver.com/td/login.jsp and entering their login ID and password established when they accepted the offer for the free account.
Comments latest first
Thank you, Naveed, it's useful to know that. Interesting that Nancy P said that what you just did is not possible. Maybe that functionality has changed since her reply to me in Aug. 2011. But I still want my clients to be able to cancel and/or reschedule an appointment with me WITHOUT needing to create a TimeTrade account. I'd like to see a link in the confirmation email and the reminder email that let's them access their appointment so they can make changes if needed. Does anyone know of a system that works that way? Thanks.
Evelyn Levenson - I just went through the process, I was the invitee and I wanted to reschedule. I did not register after I had made the appointment. I believe the email address is used as the reference key. After creating the account I was able to login and I saw the appointment and was able to reschedule.
I will not buy because clients have to sign up for free account in order to cancel.
Ok, I was about to buy this service and I am not going to do it. My clients should be able to cancel their appointments without signing up. I was sent an invite, needed to cancel, and ended up with emails back and forth!!
Also, I can't see my Google calendar when I am creating open appointments. I have to toggle back and forth. Geez...
This type of program has a lot of potential...please don't destroy it by trying to burden my clients with a marketing opportunity!!!
Nancy, doesn't the free account expire after 30 days? I have clients that work with me for many months and they would need to have the free account last much longer than 30 days.
Nancy, please confirm if I did this correctly. I submitted a request via 'Submit a Request' however I am unsure if doing this will have my request be featured in order for people to vote. Below you will find my request:
#5878 Allow invitees to cancel/reschedule WITHOUT requiring them to create a free account with TimeTrade
It should be VOLUNTARY for a person to sign for a free account. A paid user should not be succumbed to having their clients/customers be required to sign up for an account through TimeTrade. I don't care if it is free. In addition, an invitee should have the choice to change/reschedule an appointment directly from the email confirmation, provided they are given the link to a user's calendar.
TimeTrade should not capitalize on users' customers. It is a slimy way to gain more business and I demand that this be removed.
Please view this link to see what other users have to say: http://support.timetrade.com/entries/350057
Thank you,
Mina
Nancy, I too was unable to add this as a feature request. Please provide clear instructions on how to create a posting under Feature Requests.
Thank you
To add a feature request, you must login to the help desk using the loginID and Password you use when you login to your TImeTrade account OR login to your TimeTrade account and click the support link in the upper right corner of the window and you will automatically be logged in.
If you access the help desk website, click the link in the upper right corner of the window to "login" and enter your TimeTrade loginID and password.
If you do not actually login, you can view the requests that have been posted; however, you will not be able to vote and/or create a posting of your own,
Once you have logged in to the help desk, click the Feature Request tab and you will see a variety of categories listed under the Feature Requests heading. Click on a category to view the postings that have been entered or click the button labeled "suggest and idea". If you want to add your vote to an existing entry, open the entry under the category and click the icon "Me Too"
Nancy--I was unable to add a Feature Request for this. As for voting, I'm not clear on how that works either. Please give specific instructions to add this as a feature request so we can get the ball rolling. Thank you.
If this is a feature/enhancement/change you would like to suggest, please place your request in the "Feature Request" area of our support forum. The Feature Request portion of our forum is the area that our development team reviews for consideration of future enhancements from postings our users have placed within the Feature Request area.
I agree with all of the comments above. I have people who make one-time-only appointments with me and they are not keen on signing up for a free TimeTrade account just to be able to cancel or reschedule an appointment with me through a service that I'm paying for. Please add this feature soon. Thanks!
Nancy that was your only response? I agree with the other comments. Bush league and not right.
I agree. Timedriver should not capitalize on clients of users. They should not be required to sign up for an account in order to cancel an appointment. This is a poor business decision.
I would like to echo the ideas of the comments above. Clients (invitees) should be able to cancel an appointment by clicking on something within the confirmation email that they get. Any other kind of cancellation is painful... and doesn't serve either my clients or TimeTrade's clients (me). Please suggest this to the marketing and/or development teams. Thank you!
While I understand the marketing value to TimeTrade of having everyone sign up so they can manage their appointments. I must echo the above sentiments. This is a paid service and I find it fairly bush league in an otherwise excellent experience. I'm not against marketing (I'm a marketer) however to require people to have an account to use what should be a mainline feature is tacky at best. It takes away an important feature of the automation unless they become your client. I work with people from all over the world and while features like your timezone recognition are great this will complicate or eliminate flexible dynamic scheduling. Basically, while our company will probably use your system in the interim, it means that we will continue to search for a better fit where as we would consider it done and move to issues in other areas.
I think you can do better and hopefully will challenge your marketing dept to abandon this cheesy tactic and find a more professional, client friendly way to get leads
I second Evelyn's question and add an strong request-
Please make it possible for clients to cancel appointments without signing up for TimeTrade!!!
No one figures this out on their own, and it is counterproductive and akward to have to explain it to clients, when the whole point of using a scheduling manager is to spend as little time as possible managing scheduling inquiries. Especially those of us not using the free edition!
Because of the nature of my business, I only talk to clients once or twice usually. It's inappropriate to expect a one-time client to sign-up for a Time Trade account to manage one or two appointments. The client should be able to cancel an appt from the confirmation email or the reminder email quickly and easily. I've also had someone accidentally choose the wrong time and then have to schedule a second appt. Then she had to email me and tell me which one she really wanted and could I please cancel the other one for her. She was very frustrated, understandably, and so was I, because it was a hassle when I was in the middle of a million other things.
Registration for the Free Edition is available only when someone books an appointment. It is the last screen that appears after booking the appointment.
If the invitee doesn't establish a free account when offered during the appointment request process, can they create an account later to manage their appointment with me? Would they go to the link in this article, or is there a different link for them? Thanks!