Knowledge Base/Support Topics/Offer appointment & control availability
Viewing busy times in TimeTrade
Nancy Phippins
posted this on January 22, 2011 10:30
If your TimeTrade account is connected to a personal calendar (Outlook or Google), you can view your busy times in TimeTrade. You can also view busy times even if you are not connected to a personal calendar, which will allow you to see busy times from your activities; i.e., appointments that have been booked.
To view your busy times, perform the following steps:
• Login to your TimeTrade account
• Select an activity
• Click edit to the right of appointment availability
• The calendar grid will appear
• Just above the days of the week, click the small empty white box which will enable the preview
• You will see your busy times fill your calendar grid
• TIP: if you hover your cursor over the word "busy", a small rectangular box appears containing details of that busy time
• The timeslots showing as available are from the specific activity you are viewing
• When finished viewing the preview, select the small box again, as it works as a toggle (on/off).
• NOTE: editing changes to the activity cannot be performed when preview is enabled.
NOTE: The busy times from your personal calendar, if connected with TimeTrade, in addition to busy times (booked appointments) from other TimeTrade activities, will display as busy in the calendar grid preview of your activity.
TIP: If a timeslot is filled with a busy time and you believe the timeslot should be offered to invitees, check the details of the busy time by hovering your cursor over the busy time. If it is a personal calendar setting showing as busy, but is not a true busy time which was created for informational purposes only, change that busy time to be defined as anything other than busy in your personal calendar such as "Free" or "Available". Afterwards, the corresponding timeslot in TimeTrade will display as available.
Remember: events created in your personal calendar and defined as busy will block corresponding timeslots in TimeTrade to avoid conflicts and/or double-bookings.
Comments latest first
Hello. I just subscribed to the professional version. Now when I try to select available dates and times nothing happens. I click on the available time slots and absolutely nothing happens. I am using Firefox on an iMac. I tried it again in Chrome and Rockmelt and I get the same non-responsive behaviour. What can I do to make this work?
I am having the same issue with Time Trade not recognizing two recurring appointments on my calendar. It allows me to select that time as an option, but when the client clicks on my availability it doesn't show as available on their end. Great because it won't let me double book time, but bad because I cannot accurately see what is booked and what isn't while I am creating the email invite. I have deleted both reoccurring appointments and reinput them just in case there was an issue with how they were booked, but I still have the same issue. Is there a solution to this that I haven't thought about?
Many thanks,
Kandace
Hi Sharon,
It would be best if you submit a ticket request for support and include the logfiles from Outlook. To do so:
From Outlook:
From the "options" portion of the toolbar connector, select "request support"
An email will be generated containing the Outlook logfiles. In the email, please include the date/time of the recurring appointment that TimeTrade is not recognizing.
--Press send.
A support ticket will be created with our help desk.
Time Trade does not seem to be recognizing a recurring appointment I have in my calendar and continues to offer these times for booking despite deleting and readding the recurring appointment and resyncing timetrade. Does Time Trade not see recurring appointments? This is a serious limitation.