Knowledge Base/Support Topics/Salesforce Integration

When an appointment is booked, which event fields are filled in?

Nancy Phippins
posted this on March 01, 2011 16:56

When an appointment is booked, which event fields are filled in?

When an invitee books an appointment with you, the following information is entered during the booking process:

• date and time for appointment

book_appt_1.PNG

• phone number to call if requested by inviter
• invitee email address
• invitee first name
• invitee last name (optional)
• company name (optional)

book_appt_2.PNG

• optional area to add comment, question, etc.

book_appt_3.PNG

When the new calendar event appears in Salesforce, the following fields are automatically populated from the integration:

display_in_SF.PNG