Knowledge Base/Support Topics/Salesforce Integration

Salesforce not accepting my login credentials to connect to TimeTrade

Nancy Phippins
posted this on March 12, 2011 20:08

If you are attempting to connect to TimeTrade from Salesforce and receive the following error, you will need to reset the security token in Salesforce.

SFTT_credentials_error.PNG

From Salesforce, go to "setup" and select the following settings:

Select Personal Setup

Expand My Personal Information listing

Select Reset My Security Token

Click the button labeled Reset Security Token

ResetSecurityTokenSF.PNG

An email will be sent to you from Salesforce containing the security token along with procedures to follow.

Your credentials will remain the same as before, but as described in the email, will initially require that you append the token provided in the email to the password when you initially enter your Salesforce credentials when connecting to TimeTrade from Salesforce.